Refund Policy
Effective date: August 7, 2026
An eligible purchase may be returned for any reason during the 30 days following delivery. crockpot also offers exchanges when replacement inventory is available.
Request process
Email Support@crockran.shop within 30 days after delivery. Include the order number, item, and whether you prefer a return or exchange. Wait for authorization and the free prepaid return label before shipping. The default return address is 1667 Havencrest Dr, Reno, Nevada, 89523, United States; follow the label if it provides a different routing address.
Customer pathway — Return sequence
This policy follows the decisions a customer makes from first visit through resolution. It moves from a timely request and authorization to prepaid return shipping, inspection, exchange or refund, and original-method settlement. This page applies specifically to crockpot and its selection of consumer products and merchandise currently presented in the live storefront.
Eligibility limits
Return the item with included parts and, when practical, original packaging. Customized goods, clearance or Final Sale items, gift cards, opened intimate or hygiene-sensitive goods, and opened food, pet food, or other consumables are not eligible for an ordinary no-reason return. These limits reflect the nature of consumer products and merchandise currently presented in the live storefront but do not reduce any remedy for goods that are damaged, defective, unsafe, incorrect, incomplete, or otherwise protected by law.
Prepaid label and fees
crockpot pays return shipping for every approved return, including a no-reason return, and supplies a free prepaid return label. The merchant also pays return shipping for damaged, defective, incorrect, incomplete, or missing-item orders. No restocking fee is charged.
Replacement requests
State the requested replacement when you open the return. Exchanges depend on stock. If the requested item is unavailable, you may choose an available alternative or receive a refund for the returned item.
Problems with the delivered order
Contact us promptly with the order number and an explanation. Reasonable photos can help but will not be required when unreasonable. We will arrange merchant-paid return shipping when needed and provide an appropriate replacement, exchange, refund, or other remedy. The customer does not pay to correct our error or a qualifying product problem.
When the money is returned
After the authorized return arrives and is inspected, we notify you and issue an approved refund to the original payment method. The financial institution normally posts it within 5–10 business days after issuance. Any mandatory remedy or required refund is not limited by this estimate.
Order cancellation
You may request cancellation before shipment. Contact us immediately because cancellation cannot be guaranteed after processing or carrier handoff. Once shipped, the order follows this return procedure.
How to reach the merchant
crockpot
Email: Support@crockran.shop
Phone: 775-603-9849
Physical address: 1667 Havencrest Dr, Reno, Nevada, 89523, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).